- Reviewed the website to ensure it is user friendly.
- Implemented channels for patients to communicate their views of services to the PPG members.
- Improved patients accessibility to communicating with the Practice by introducing a Comments Box and by highlighting all channels to communicate with the Practice in both surgeries.
- Visited Woburn Surgery and worked to improve patient information
- Reviewed the Patient Surveys for 2012 and 2013 to help the Practice to respond to findings.